Next generation software that plugs into your or your customers’ existing CCTV cameras. It effectively detects and verifies security camera incidents and conveniently escalates them to control rooms and social media groups
FirstAlert monitors your existing CCTV cameras to detect intruders during your preferred times
1. The setup and installation is fast. Use an Excel Sheet to import NVR and Cameras in bulk. All you need is your NVR or Camera Public IP, Service or HTTP/RTSP Port, and Username and Password. Click Here to see an example.
2. One can easily adjust monitoring preferences yourself, incl. monitoring times, notification destination (e.g. Telegram or WhatsApp groups), etc. Click Here to see an example.
3. FirstAlert’s automation ensures incident video footage is sent to human verifiers for review immediately (in real-time, no delays).
The incident video footage is (optionally) sent to human verifiers who ignore or escalate it if it’s deemed to be a real intrusion (as per your definition).
1. Human Guards review each incident with their undivided attention, one at a time, on their cellphone or laptop, as opposed to necessarily staring at a wall of screens. Click Here to see an example.
2. If the Human Guard does not action the incident video footage within a specific timeframe, it can be automatically ignored, or escalated to the response team. No missed or late alerts, guaranteed.
3. We offer a real-time track record by customer and/or human guard, and statistics are available to monitoring companies, armed response control rooms and end-customers. Click Here to see an example.
4. Our software allow customers to monitor their own CCTV cameras too (e.g. in-house guard) if they so choose. Only pay a minimal monthly fee ‘per camera’, no need for expensive servers, screens, hardware or software.
The escalated video clip footage is sent to the response team (e.g. on WhatsApp or Telegram), with a link to the camera on a map, with ‘live stream camera’ and ‘playback’ functionality
1. Once escalated, the incident video footage is sent to groups or armed response. These are videos, not images, offering more context.
2. Each notification video is sent with a link to an online control panel allowing anyone (response team, customer or community group) to immediately
Services:
Human Monitoring
.
Area:
National (South Africa)
Services:
Human Monitoring
Armed Response
Area:
National (South Africa)
Services:
Human Monitoring
Armed Response
Area: Monitoring (National), Armed Response (Southern Suburbs)
Services:
Automated Alerts
.
Area:
National (South Africa)
Click on the below tabs to expand each benefit
Humans can not manually send incident video footage as quick as software to where they need to go
FirstAlert software ensures that you don’t miss any alerts. We can automatically escalate or ignore alerts should your staff not attend to an alert within a specific amount of time.
Rely only on humans where necessary, such as verifying threats.
Humans cannot manually send incident video footage as quick as software to where they need to go. FirstAlert can also automatically escalate incident video footage if it is not actioned within a certain timeframe.
Rely only on humans where necessary, such as verifying threats.
FirstAlert capture and send video clips straight to WhatsApp or Telegram which provides more context for first responders, communities and armed response vehicles
Traditionally incident video footage is often posted as images which doesn’t provide context and makes it difficult for response teams to determine the level of threat.
We reduce the internet traffic significantly to both the homeowner (host) as well as to the control room.
Traffic is streamed to our server as needed and then distributed to whomever needs to see live streams or alerts. We support hundreds or thousands of simultaneous streams to a given camera without
The self-help platform allows the control room, or customers themselves, to simply stream cameras, pull live reports, adjust monitoring times and more directly from the control panel.
Adjust monitoring times by camera, with functionality to move with sunrise and sunset. No more telephone calls and emails that bog down staff.
We are totally brand agnostic, and currently support HikVision and Dahua integration.
Soon you will be able to monitor any brand of camera. We work with you with quick turnarounds
Our software is incredibly fast and prevents the incident video footage ending up being sent to the wrong response team or WhatsApp / Telegram group.
No need to rely on human control room staff to manually copy and paste the screenshots (images) to a WhatsApp group.
No more wondering where the camera is or where an alert spawned from.
Every incident video footage is sent with a link to a dynamic map showing where the relevant incidents are taking place.
This can be accessed by any cell phone or desktop computer. No app required.
Our software allows the ‘admin’ users to ‘mute’ a camera if the camera is transmitting false alerts. This will soon be time-based (e.g. “mute only for 8 hours”, etc.).
Similar to how email works, all alerts are saved as events by camera and NVR.
A RED alert shows it was ignored; A GREEN alert shows it was ESCALTED. This works like an inbox of each camera or NVR. This can be exported or emailed to customers.
Each camera and/or NVR is has its uptime shown, and notifications can automatically inform customers if and when their cameras go down.
Statistics can be viewed over a time period
No longer do your staff need to pull reports.
We allow you and your customers to pull realtime reports themselves e.g. How many alerts, how many with escalated, how many ignored, etc.
Our software tracks each control room operator’s total number of alerts processed, average time, etc., in real-time.
Staff can be rewarded for performance (speed, total count, etc.) with real-time scoreboards in the office.
No unnecessary office staff to deal with menial tasks.
Staff members can be anywhere in the world.
They only need to click “escalate” or “ignore” on each alert, our software does the rest. This means you need much less staff to do the menial tasks. We calculate that one staff member can handle 1000-2000 cameras with ease.
Having permanent infrastructure adds unnecessary cost (offices, control room screens, and paying guards for every second watching CCTV streams when there’s no activity.
Only pay human guards for the incident video footage they verify, FirstAlert does the rest. We have servers, databases, and deal with the streams.
We draw a single stream only when necessary, once, from the homeowner (host) and then since our servers are all plugged into South Africa’s internet backbone we can distribute to control rooms and customers as required.
No more servers or full-time streaming. Each alert video clip is only approximately 30kb – 80kb only.
Dynamic IP changes of customers cause downtime.
FirstAlert software will be able to track the dynamic IP changes as they happen.
All the software is cloud-based, meaning it can be accessed from anywhere in the world, and all software updates happen in real time.
No need for servers, big screens, apps, or software.
Provide us with an API and we can show your vehicles on the live map.
Staff will easily see which vehicle is closest in proximity to an alert or a site that needs attention. Soon we will be able to track all people as they ‘view’ the map, regardless of an API.
Since our software will be used by multiple control rooms across South Africa and the FirstAlert Bot being in numerous social media groups
Broadcast a Emergency message by any control room will be able to be posted across all WhatsApp groups.
We will allow for the import of License Plates, Criminal data, etc., in order to allow for transparency and more effective crime management.
This will allow your team to not only mute a camera, but log a reason for this and notify the client and installer of this; for them to address. This reduces liability on the control room.
This will allow any staff member to open multiple live streams per ‘screen’
This will allow your staff to keep track of which sites they have visited, and what work they have done, timestamped.
